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Essent embarks on Robotics Process Automation Pilot with Pioneer Solutions
Pioneer Solutions, a leading provider of commodity trading and risk management solutions, announced today that it has worked together with its longstanding customer Essent, one of the leading energy companies in the Netherlands, in a Proof of Concept pilot project to apply Robotic Process Automation (RPA) to the settlement invoices process of the Retail Energy Management (REM) department. REM sources all power and gas volumes for the sales channels of Essent and uses Pioneer’s TRMTracker system for its end-to-end energy trading, risk management, and settlement processes.

RPA is a software-based approach, where a virtual worker replicates the user actions of a human. It is well suited to manage high-volume, repetitive and mundane tasks, freeing up human resource capital to focus on creative work. In today’s business environment, leading enterprises such as Essent, need up-to-date, innovative ways to optimize workflows in the back office .

Essent is focusing strongly on digitization in the energy transition. For REM in the Netherlands we accomplished that task with TRMTracker and its automation enables us to now apply RPA, gain experience with the concept, and prove the added value for Essent Finance”, said Pim Flink, Senior Controller at Essent. “This is pioneering work, and the first results have been promising in how it will increase our operational excellence.”

Unlike most ETRM systems, TRMTracker was conceived with the back-office as starting point. It has a notion of billing determinants and charges types, and will be able to automate 95% of all contracts. This high degree of automation is a prerequisite to receive full benefits of RPA. In addition, it delivers the flexibility for constant adjustment of robot operation to the ETRM system software.

“We are proud to take part in this pilot project,” said Hugo Stappers, Director of Sales & Marketing for Pioneer EMEA. “Essent is and has been a Pioneer and early-on recognized that only next-generation technology would allow them to achieve and maintain operational excellence. That’s why they selected Pioneer Solutions years ago and continue to reap the benefits that allow them to robotize today.”

About Essent

Essent is part of innogy SE, the largest sustainable energy company in Europe. The aim of innogy is to be a leader in the field of sustainable and modern energy services. We are a digital energy company and we offer our customers smart, digital and sustainable solutions that make life easier. Our aim is to enable our customers to use energy more efficiently. With an extensive range of products and services we create a positive impact for our customers, the environment and society. We are active on the Dutch market with the brands Essent, and Powerhouse and on the Belgian market with Essent. We service 2.5 million consumers and businesses.

About Pioneer

Pioneer Solutions is a global provider of C/ETRM, environmental management and financial and regulatory compliance solutions. Serving utilities and trading companies across the globe, Pioneer’s Suite of flexible software applications deliver easy-to-use and integrated functionality for Trade Capture, Position Analysis, Portfolio Management, Risk Reporting and Settlement, thereby providing the insight and granularity to manage operations optimally. Our pioneering and award-winning software offers a user-configurable environment and designed for rapid deployment resulting in a lower total cost of ownership and enhanced customer satisfaction.