Monthly Archives: June 2016

Your CTRM Solution: Not Just Capturing Deals, but Also the Customer!

Post by admin on June 14, 2016

customer service blog

 

As C/ETRM systems advance, delivering the latest technical innovations supporting commodity trading, the successful software vendor will practice what Steve Jobs so famously said: “You’ve got to start with the customer experience and work back toward the technology – not the other way around.”

With C/ETRM systems being such a substantial investment, customers can ill afford failure. Realizing their C/ETRM vision for increased efficiency, cost-effectiveness and happy productive employees, calls for a comprehensive engagement approach that ensures success and delivers a superior customer experience. Prospective customers therefore will be interested to learn from C/ETRM vendors: Is your C/ETRM solution Not Just Capturing Deals, but also the Customer?

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